If you would like to update who is responsible for a Request or Task you can assign an entire User Group or a Single User to a Task Category.
1. On the main menu click on Administration
2. Scroll down and click on the Task Categories box
3. Click the name of a Task Category
4. To add an entire User Group responsible for the Task Category click on Group(s) responsible for task.
To add a Single User responsible for the Task Category click on User(s) responsible for task.
5. Click the Save button